Diablo Immortal is already infamous for its microtransaction monetisation model, which many players have pointed out are effectively loot boxes under a not-even-that-different name. You might have seen reports
going around that it costs somewhere in the region of £88,000 / $110,000 to fully upgrade a character (and that an F2P player would need to grind for ten years to earn the same upgrade materials for free). This, coupled with the ongoing investigations into allegations of serious misconduct
at publisher/developer studio Blizzard Entertainment, has quite understandably been enough to put many players off the game entirely.
However, it’s clear that a lot of people are still playing Diablo Immortal, which, despite the various controversies surrounding its release, has become one of the most popular new games this June. And I can understand it. Finances are tight for a lot of people right now, and an F2P game that runs well on mobile devices and relatively low-end PCs can feel like a lifeline to gamers who can’t currently afford to put a lot of money into their hobby. The fact that it’s attached to an existing big-name franchise presumably helps boost that feeling of participation a lot too, which a cynic might say is the point.